# Navigate a New Diagnosis Get help finding the right doctor or facility, understanding treatment options, and accessing critical information through your healthcare journey. COVERED MEMBERS PAY AS LITTLE AS $0 ## How Solace Works Whatever it is. Whoever it’s for. However long you need it. We connect you to real people who can help. ### STEP 1 ### Tell us what's going on. We'll listen to your story and match you with the right advocate for your personal needs. Talk to someone as soon as today. ### STEP 2 ### Meet your advocate by phone or video. Your advocate is your ally. We make the calls, get the appointments, fill out the paperwork and help you get the answers and the care you need. ### STEP 3 ### Get ongoing support whenever you need. Your advocate doesn't stop working when you leave the doctor's office. We're here for you whenever, for as long as you need it. ## You Are Not Alone #### They navigated me through the system with knowledge, determination, and professionalism. Once I found Solace I was no longer walking "blind" through the healthcare system. I had been sick for some time and was terrified over another lithotripsy and major abdominal surgery. Solace made my life much easier. They navigated me through the system with knowledge, determination, and professionalism. ### How Do We Match You? It starts with an intake session with one of our physicians. This is a virtual call to discuss your challenges and match you with the perfect advocate ### Who Are Our Care Advocates? Solace care advocates are experienced healthcare professionals. They have deep expertise and relationships in the area you are struggling with. ## How Can An Advocate Help You Today? - [Medical Guidance](https://www.solace.health/navigate-a-new-diagnosis#w-tabs-0-data-w-pane-0) - [Wellness & Lifestyle](https://www.solace.health/navigate-a-new-diagnosis#w-tabs-0-data-w-pane-1) - [Insurance & Billing](https://www.solace.health/navigate-a-new-diagnosis#w-tabs-0-data-w-pane-2) - [Aging & Special Care](https://www.solace.health/navigate-a-new-diagnosis#w-tabs-0-data-w-pane-3) ## Frequently Asked Questions ### What is a patient advocate? Healthcare, meet your match. Solace patient advocates are experts who know how the system works because they’ve lived in it—they’re experienced physicians, nurses, and other healthcare professionals who understand what you’re going through and can get you the care you deserve. They’ll make the calls, schedule the appointments, and keep your notes organized. They’ll translate complicated forms, keep your doctors coordinated, and be there to listen when you need them most. They can even lower your medical bills! ### How and where can I get a patient advocate? Connecting with a patient advocate is simple. Solace offers remote services, so you can meet with your advocate by phone or video no matter where you are in the U.S. ### Are Solace patient advocates experts? Advocates on Solace are experienced physicians, nurses, pharmacists, and other healthcare professionals from a wide range of backgrounds. 98% of Solace patients report better healthcare outcomes after working with an advocate. ### Is my information secure? Absolutely. Solace is proudly HIPAA-compliant. We’ll never sell your information, and we won’t show your records to anyone unless you say it’s okay. ### How can I communicate with my advocate? You'll meet your advocate by phone or video and communicate with them the same way. Solace's platform is HIPAA-compliant and entirely secure, so you can send messages and schedule virtual visits for ongoing care. ### How much does a Solace patient advocate cost? Solace is covered by insurance for over 65 million Americans with Medicare or Medicare Advantage plans. ## WE'RE HERE FOR YOU ### No Matter What You Need Give us a call or write us an email anytime. We’ll help you every step of the way.